Many questions can be answered in our FAQs

Search our database for answers to your question or choose from one of our most common questions below.

Most Commonly asked questions

Switching energy suppliers with energyhelpline.com is simple and can save you a lot of money. Many people who have never switched before could save up to £616 a year.

We show you all the tariffs available and how much you could save by switching to each one.

Switching with energyhelpline.com is quick and easy using our online application service. There’s no need to fill out any paperwork or sign a new contract - we do the hard work for you!

We will forward your application to your new supplier, who will inform your old supplier - you don't need to do anything more, but we provide a Customer Helpline on 0800 634 3868 (Mon-Fri 9am to 6pm) in case you do have any questions or queries. And if you change your mind for any reason, call us and we’ll cancel the switch application for you – the cooling off period is 14 days starting the day after you switched.

Absolutely not! We offer a totally free service to consumers. We show you the best available rates from all UK suppliers. You are then free to choose the one that is right for you. Switching costs nothing and will save you money on your energy bills.

Whether trying to beat price rises or wanting to control energy costs, millions have switched their energy to capped or fixed price tariffs. Now with many of these tariffs coming to the end of their fixed terms and suppliers offering these customers a bewildering range of tariff options to move onto, many have been wondering whether they’re still getting a good deal.

We’ve taken account of these concerns by modifying our comparison calculator. Instead of working out your savings based on the prices you’re currently on, we’ve adjusted our calculator to also use the prices you’ll most likely be put on by your current supplier in the next 12 months.

If however, you'd rather still see an energy comparison based on your current prices, that's not a problem.  When you get to the results table, open up the additional filters and choose the option to re-calculate savings based on your current prices only.


Or why not send us a message online?

Just fill in the form below with your message or question, and one of our helpful customer services team will get right back to you.


Contact us if you have any questions during your switch, we'll take care of everything on your behalf

0800 634 3868 Lines open: Mon-Fri 9am to 6pm

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energyhelpline.com
The Cart Wagon Lodge
Friday Street Farm
East Sutton, Kent
ME17 3DD

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Get a comparison today and you could save up to £616*